Accessibility

The commitment

Maison Talent Collective builds to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. That standard is the reference point for Title III of the Americans with Disabilities Act, for Section 508, and for the European Accessibility Act, and it is the one this house measures itself against rather than a private one of its own devising.

Representation is not a browsing experience. A talent reading a statement of account, a client approving a package, an artist filing a confidential report to counsel: those are the moments this matters, and they are the reason the standard applies to the signed-in areas of this site and not only to the public pages.

Where the site stands today

The public site is substantially conformant with WCAG 2.2 Level AA. Every public route was measured in a real browser at phone and desktop widths on 25 August 2026, and the findings were remediated rather than deferred.

One item is carried deliberately and is named here rather than left for someone to discover. The oversized numeral on the page-not-found screen is a decorative watermark at low opacity. It is hidden from assistive technology, it cannot be selected, and the real heading sits directly beneath it, so nothing is conveyed by the numeral alone. It is treated as incidental decorative text under WCAG 1.4.3.

What the house has done

• A single fixed palette, with text and interface contrast enforced by an automated test that reads the live design tokens rather than a copy of them.
• Controls sized to the WCAG 2.2 minimum target size, verified by measuring what the browser actually renders at 375px.
• Full keyboard operation: a visible focus indicator on every control, a bypass link at the top of each area of the site, and focus held inside dialogs while they are open and returned to where it came from when they close.
• Motion that respects the operating-system reduced-motion setting, including the script-driven animation that a stylesheet cannot reach. Content is never revealed by movement alone, so nothing becomes unreadable when movement is off.
• Named landmarks and a correct heading order, so the page can be navigated by structure instead of read end to end.
• Links inside body copy carry a visible underline, so they are not distinguished by color alone.
• An automated accessibility gate over every public route, plus a structural test suite, both run before changes ship.

Known limitations

Stated plainly, because a statement that claims more than it can support is worth less than none.

• The signed-in areas, the administration console and both portals, have now been swept with the same tooling and at the same standard as the public pages. That sweep is automated. It is not a substitute for the screen-reader testing described below, which remains outstanding for every surface.
• Testing to date is automated and manual-keyboard. A full assessment with screen-reader users has not yet been commissioned. Automated tooling detects roughly a third of the success criteria, and the house does not present it as more than that.
• Documents delivered as PDFs, including statements, invoices, one-sheets and the prospectus, are not tagged. What they do carry was measured: the text is real text, the reading order is correct, and each one declares its own title and language. What they do not carry is the structure a screen reader uses to move by heading, list or table, and images inside them have no alternate text. The software that generates them cannot express either, so this is a limit of how the format is built here rather than an item waiting to be done. Labels set in spaced capitals are read out letter by letter.
• Nine of the ten are also pages, held to the standard described above: earnings, the record of work, invoices, the roster, the Library and the prospectus. The quarterly review is the exception. Its wording currently exists only inside the PDF, so for that one document the alternative format is the only other route. Any of them will be provided in another format on request.
• Where a third-party service is embedded, such as the payment step, its interface is outside this house’s control. Its conformance is the provider’s, and an alternative route is available on request.

If something does not work

Tell the house and it will be fixed. You do not need to identify the standard, name the barrier in technical terms, or explain why you need it to work.

Write to info@maisontalent.com with “Accessibility” in the subject line, or use the contact form. A person answers within one business day, which is the same commitment published on the Maison Standard, and it is a person rather than an acknowledgement.

It helps if you can say what page you were on and what you were trying to do. It is not required. A report that says only “the roster will not open on my phone” is a useful report.

If you are represented by the house and would rather raise it with counsel directly, write to legal@maisontalent.com.

How this was assessed

Self-assessment, carried out in August 2026 against WCAG 2.2 Level AA. Every public route was measured in Chromium at 375px and 1440px using axe-core, with additional scripted checks for keyboard focus order, focus containment in dialogs, bypass-link behavior, and whether content remains visible when motion is turned off. Contrast was computed from the values the browser actually rendered rather than from the design tokens.

The signed-in surfaces were measured the same way, one page at a time, across the administration console, the client portal and the talent portal.

An Accessibility Conformance Report has been prepared in the VPAT 2.5 format. It is a self-assessment, it says so on its first page, and it is held internally until an independent evaluation has been carried out against it. A conformance report that does not distinguish between the two is worth less than none, so this house will not publish one that blurs it. When an independent evaluation is commissioned, this page will say so and will link to the result.

Technical basis

This site relies on HTML, CSS, JavaScript and WAI-ARIA. Conformance depends on those being supported by your browser and by any assistive technology you use. The site is built to work with current versions of Chrome, Safari, Firefox and Edge, and with the screen readers that ship with macOS, iOS, Windows and Android.

Formal complaints

If you raise something and the response does not resolve it, you may escalate to legal@maisontalent.com, which reaches counsel. In the United States you may also contact the Department of Justice Civil Rights Division. Raising a concern with the house is not a precondition to doing so, and nothing on this page asks you to give up any right.